Skip to main content
HIPAA-compliant medical interpreter assisting healthcare professionals at a hospital clinical setting

Healthcare Interpreting

Confidence When
It Matters Most

A mistranslated medication dosage. A misunderstood surgical consent. A diagnosis lost in translation. When patient safety depends on accurate communication, you need certified interpreters with HIPAA training, not bilingual staff or family members. Our professional interpreters deliver interpretation services that protect patients and providers.

Certified medical interpreter providing interpretation during a hospital emergency room consultation

Healthcare

Hospital & Emergency Interpretation

HIPAA-compliant interpreters for emergency rooms, inpatient care, surgical consent, discharge instructions, and critical care conversations. Trained to handle high-pressure clinical environments with precision and empathy.

Emergency Room Consults
Surgical Consent
Inpatient Care
Discharge Instructions
Interpreter trained in psychiatric terminology assisting a mental health evaluation and therapy session

Healthcare

Mental Health & Psychiatric Evaluations

Interpreters trained in psychiatric terminology, competency evaluations, and forensic neuropsychological assessments. Experienced with sensitive conversations where clinical precision and cultural sensitivity are both critical.

Psychiatric Evaluations
Competency Assessments
Therapy Sessions
Forensic Neuropsych Evals
Medical interpreter assisting at a workers compensation independent medical exam appointment

Healthcare

Workers Comp & Independent Medical Exams

Interpreters experienced with IME protocols, workers compensation evaluations, and personal injury medical appointments. Neutral, accurate, and familiar with medical-legal terminology.

IME Appointments
Workers Comp Evaluations
Personal Injury Exams
QME/AME Evaluations
HIPAA-compliant virtual interpreter supporting a telehealth medical consultation via secure video platform

Healthcare

Telehealth & Virtual Medical

HIPAA-compliant virtual interpreters for telehealth sessions, remote patient consultations, and follow-up appointments. Secure platforms with the same professional standards as in-person.

Telehealth Sessions
Remote Consultations
Follow-Up Appointments
Specialist Referrals

Compliance

HIPAA Compliance Built In

HIPAA Trained

Every medical interpreter completes HIPAA training and signs confidentiality agreements before any patient assignment.

BAA Available

Business Associate Agreements provided as standard practice for healthcare organizations and covered entities.

Medical Terminology

Interpreters trained in clinical vocabulary, medication names, anatomical terms, and procedure descriptions.

Cultural Sensitivity

Beyond language, interpreters understand cultural factors that affect patient communication, consent, and treatment compliance.

Credential Verification

NBCMI, CCHI, and state medical interpreter certifications verified before every healthcare assignment.

Strict Confidentiality

All patient information protected under HIPAA. NDAs and confidentiality agreements signed for every assignment.

Need a medical interpreter?

Share the appointment details. We'll confirm HIPAA-compliant coverage within 4 hours.

Client Feedback

What Our Clients Say

"We switched from bilingual staff to Kaplan's certified medical interpreters. The difference in patient understanding and consent accuracy was immediate."

D

Dr. Sarah M.

Hospital Chief Medical Officer

"Their interpreters for forensic neuropsych evaluations understand the clinical terminology. No other agency we've tried comes close."

D

Dr. Robert K.

Forensic Neuropsychologist

"HIPAA-compliant, always on time, and the patients trust them. We use Kaplan for every language need across our 12-clinic network."

J

Jennifer W.

Healthcare Operations Director

FAQs

Healthcare Interpreting Questions

Are your medical interpreters HIPAA compliant?
Yes. Every medical interpreter completes HIPAA training and signs confidentiality agreements before any patient assignment. We provide Business Associate Agreements (BAAs) as standard practice for healthcare organizations.
Can a family member interpret for a medical appointment?
No. Using a family member as an interpreter in a medical setting violates HIPAA and compromises patient confidentiality. Family members lack training in medical terminology, may filter information, and cannot maintain the impartiality required for accurate interpretation. Federal regulations require qualified interpreters.
Do you provide interpreters for forensic neuropsychological evaluations?
Yes. We staff interpreters with specialized psychology and medical expertise for neuropsychological evaluations, competency assessments, and forensic mental health examinations. These require interpreters who understand clinical terminology and maintain precision during lengthy evaluations.
What medical interpreter certifications do you require?
Our medical interpreters hold NBCMI (National Board of Certification for Medical Interpreters), CCHI (Certification Commission for Healthcare Interpreters), and state-specific medical interpreter credentials. Certifications are verified before every assignment.
Can you provide interpreters for telehealth appointments?
Yes. We provide HIPAA-compliant virtual interpreters for telehealth sessions via Zoom, Teams, WebEx, and other secure platforms. Same professional standards as in-person, with encrypted connections.
How quickly can you deploy a medical interpreter?
We can staff urgent medical interpreter requests with rapid turnaround for most languages. For scheduled appointments, 48 hours' notice ensures optimal matching. Our 98% match rate covers even rare languages with rapid turnaround.
How much do medical interpreting services cost?
Pricing varies by language, appointment type, location, and duration. We provide transparent quotes within 4 hours. Check availability or call (833) 547-7770.

Confirm Medical Interpreter Coverage

Share the appointment details. We'll confirm HIPAA-compliant coverage within 4 hours.